Return & Cancellation Policy

Return and Cancellation Policy of Purchased Files – VistaCreate

Files purchased on Site are not subject to return or exchange.

If a File purchased on Site is of inappropriate quality, VistaCreate can, upon verification of defect or deficiency, refund such File to customer’s account.

The foundation of reconsideration of the fact of purchasing File(s) is customer’s request in the support service with the indication of his/her account email, payment confirmation from an email about purchase or invoice from User’s billing history and reasons stating why the quality of File(s) is inappropriate.

The criteria in accordance to which the quality of File(s) is considered inappropriate are determined by the specialists of VistaCreate in each case, upon their sole discretion.

VistaCreate reserves sole discretion in determining the viability of any File, and its Quality Assurance specialists will work with you to reach a fair and equitable resolution.

Disclaimer: The original, legally binding version of this document is written in English, and it is translated into other languages for the courtesy of our non-English-speaking users. If there are any discrepancies between the English version and a translated version, the English version supersedes the translated version.

Return and Cancellation Policy of Subscriptions – VistaCreate

The VistaCreate Pro subscription can be purchased by choosing one of the following plans: Monthly Plan (renewed automatically) or Yearly Plan (renewed automatically).

The VistaCreate Pro subscription is renewed automatically 1 month or 1 year after the date of purchase. The users can cancel their subscriptions before it is automatically renewed. If the VistaCreate Pro subscription is canceled by the user, or VistaCreate subscription is canceled due to the inability to withdraw funds for the next period, the content and tools included in the VistaCreate Pro plan become unavailable from the first day after the paid period ends.

If the user decides to cancel the automatic renewal of the VistaCreate Pro subscription, she/he has to do it in the tab Account Settings / Billing / the Cancel Subscription button.

Note: VistaCreate does not send any notices (email, mail, phone, fax, etc.) regarding an impending subscription plan renewal.

How to get a refund for a subscription plan

After purchasing a Subscription plan, you have 14 days to change your mind and get a full refund. You are eligible for a refund if you have not downloaded any designs.

If you forget to cancel your subscription before the renewal date, we offer a 14-day period for refunds. You can’t request a refund if you have downloaded one or more designs.

To request a refund, contact Customer Support within 14 days of renewal. After 14 days, no refunds will be issued.

After canceling the VistaCreate Pro subscription, the functions become unavailable from the first day after the paid period ends.

Note: VistaCreate does not send any notices (email, mail, phone, fax, etc.) regarding an impending Subscription plan renewal.

DISCOUNTS & PROMO CODES

If the user has a discount, they can take advantage of it at checkout. Discounts apply to a first single purchase only. Discounts do not apply to auto-renewal.

A promo code is valid for one-time use only. Each code has an expiration date which may be included in terms and conditions associated with the promo code, or otherwise communicated to users. A promo code becomes invalid on the date of expiration or earlier date if VistaCreate so decides.

Discounts cannot be combined with other offers or discounts, and no adjustment can be made on previous purchases.

Disclaimer: The original, legally binding version of this document is written in English, and it is translated into other languages for our non-English-speaking users. If there are any discrepancies between the English version and a translated version, the English version supersedes the translated version.

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